What is an Exam Referral?

If you haven't received your digital exam results after more than two weeks, the exam may be 'Referred'. This means there has been an issue marking the exam.

There are two main reasons why an exam will be referred:

1. Syllabus Infringement

If a candidate does not comply with exam regulations as detailed in the appropriate syllabus – examples below – and the examiner is unable to complete the marking reliably, the exam will be referred. Depending on the severity of the infringement, the candidate may be contacted for further or additional information, marks may be deducted, or, in extreme cases, the exam may be invalidated.

It's important to note that if an exam is referred for a syllabus infringement, the marking process takes significantly longer as the exam is sent to a dedicated team within Trinity. They usually quote up to six weeks turnaround time from when the exam is sent to them to release the results.

Examples:

• Missing information about the exam.

• Incomplete documentation of the candidate's material prepared.

• Incorrect or missing piece(s) or exercises for the instrument and grade.

  
  2. Candidate Error

The most common reason for referral is when a candidate does not upload all of the required elements and/or information with their exam submission. This also means that the examiner is unable to complete marking.

Examples

• Incorrect video format or corrupted files.

• Bad video or recording quality.

• Incorrect filming setup.

In all cases where an exam is referred, candidates will be contacted (by email) to notify them of the referral. Where remedial action is required by the candidate, full information will be provided.

To ensure that all candidates are treated fairly, infringements of a similar type are always treated in the same way. Referral decisions are final, and marks will not be reinstated.

Please note that the referral process may take up to 14 weeks to complete from the time of upload (for both grades and diplomas), depending on the complexity of the issue and the time it takes for the candidate to respond.